Privacy Policy
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Introduction
This Privacy Policy explains how [Douliame's] collects, uses, stores, and protects the personal data of its customers and visitors. We are committed to respecting the confidentiality of your information and to acting in accordance with the General Data Protection Regulation (GDPR) -
Personal Data Collected
We collect the following information when you use our site:
🛒 When making a purchase
First and last name
Postal address
Email address
Phone number
Payment information (processed by a secure provider, never stored by us)📧 When signing up for the newsletter
Email address
📊 Technical data
IP address
Browser type
Pages viewed
Cookies (see dedicated section) - Purposes of data collection
We use your data to:
Process and deliver your orders
Manage your customer account
Send you information related to your order
Send you promotional offers (if you have consented)
Improve the user experience on our website
Ensure the security of the site and prevent fraud -
Legal basis for processing
We process your data on the following legal bases:
Performance of a contract (order, delivery)
Consent (newsletter, marketing cookies)
Legitimate interest (website improvement, fraud prevention)
Legal obligation (invoicing, accounting) -
Data Sharing
Your data may be shared with:
Payment providers (e.g., Stripe, PayPal)
Carriers (e.g., La Poste, DHL)
Website hosting provider
Marketing or analytics tools (e.g., Google Analytics, Meta Ads)
We never sell your personal data. - Retention period
Order data: 10 years (legal requirement)
Customer account: as long as the account is active
Newsletter: until unsubscribed
Cookies: according to their duration (see cookies section) - Your Rights
Under the GDPR, you have the following rights:
Right of access
Right to rectification
Right to erasure
Right to object
Right to restriction of processing
Right to data portability
Right to withdraw your consent at any time
To exercise your rights, contact us at: [infosdouliameofficiel@gmail.com] -
Cookies
We use cookies to:
Ensure the website functions properly
Measure audience
Offer personalized content
Display targeted advertisements (if you agree)
You can manage your preferences through the cookie banner or your browser settings. - Security
We implement technical and organizational measures to protect your data against:
Unauthorized access
Loss
Alteration
Disclosure - Policy Changes
We may update this Privacy Policy at any time. The most recent version will always be available on our website