FAQ

🛒 ORDERS
• How do I place an order?
Simply choose your items, add them to your cart, and then complete your order through our secure payment page.

• Can I modify or cancel my order?
Yes, as long as your order has not been shipped. Contact us quickly at contact infosdouliameofficiel@gmail.com  .

I haven't received the confirmation email.

Check your spam folder. If nothing appears, contact us and we will resend the confirmation.

🚚 DELIVERY
• What are the delivery times?
Delivery times vary depending on your country and the carrier. In general:

France: 3 to 7 business days

Europe: 5 to 10 business days

International: 7 to 15 business days

• How can I track my order?

Once shipped, you will receive an email with a tracking number.

• What should I do if my package is delayed?
Contact us, and we will check directly with the carrier.

💳 PAYMENT
• What payment methods do you accept?
We accept:

Bank card (Visa, Mastercard…)

PayPal

Stripe

Apple Pay / Google Pay (depending on availability)

• Is the payment secure?
Yes. All transactions are encrypted and processed by certified providers.

🔄 RETURNS & REFUNDS

   • Can  return an item?
                                         
Yes, you have 14 days after receipt to request a return.

• How do I make a return?
Contact us at infosdouliameofficiel@gmail.com to get the return address and instructions.

• Are return shipping costs my responsibility?
Yes, unless the return is due to our error.

• When will I be refunded?
Within 7 to 14 days after receipt and inspection of the returned product.

🧾 PRODUCTS
• Are the product photos contractual?
We do our best to accurately represent our products, but slight variations may exist.

• Are the products guaranteed?
Yes, they are covered by the legal warranties for compliance and hidden defects.

👤 CUSTOMER ACCOUNT
• Do I need to create an account to order?
No, but it makes it easier to track your orders and future orders.

• How do I delete my account?
Send us a request at infosdouliameofficiel@gmail.com

📩 CONTACT
• How to contact us?
By email: infosdouliameofficiel@gmail.com
We usually respond within 24 to 48 hours.